Energy services — Guidelines for the assessment and improvement of the energy service to users

ISO 50007:2017 addresses the relevant elements of energy service provided by energy suppliers to users. It envisages energy service as including two broad categories:

· energy supply/generation and distribution;

· advice on and improvement to energy efficiency.

ISO 50007:2017 provides best practice guidelines for energy service providers in order to continually improve their practices and quality of interaction with users.

The following are within the scope of ISO 50007:2017:

· definition of a language common to the different stakeholders;

· definition of key components and characteristics of the energy service to users, with respect to their needs and expectations;

· guidelines for satisfying users' needs and expectations;

· assessment criteria for energy service to users;

· introduction to performance indicators;

· examples of performance indicators;

· performance improvement;

· education or training for users to understand the energy service provided by the energy service providers.

The following are outside the scope of ISO 50007:2017:

· topics relating to individual energy service, such as energy efficiency service provided to individual users of energy or servic