Online consumer reviews — Principles and requirements for their collection, moderation and publication
文件核验信息（付费前可核对）
标准范围（官方英文摘要）
ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.
ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.
标准信息
- 标准号
- ISO 20488:2018
- 英文标题
- Online consumer reviews — Principles and requirements for their collection, moderation and publication
- 发布单位
- —
- 技术委员会
- ISO/TC 290
- 版本 / 版次
- 1
- 状态
- 现行
- 发布日期
- 2018
- ICS 分类
- 03.080.30 消费者服务
- 页数
- 21 页
- 官方定价
- CHF 129
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